Legal
Sub-processors
Last updated: Effective: v1.0
OLISE uses the sub-processors listed below to deliver the Service. This list complies with Art. 28 GDPR and the transparency clause of our DPA. We will notify Customers 30 days in advance before adding or replacing any sub-processor.
Core sub-processors
| Provider | Purpose | Data | Region | DPA |
|---|---|---|---|---|
| Anthropic, PBC | LLM (conversational AI engine) | Prompts and responses (with redaction) | US | View |
| Twilio Inc. | Telephony (voice, SMS) | Audio, phone numbers, call metadata | US (configurable) | View |
| Telnyx LLC | Alternate telephony provider | Audio, phone numbers, call metadata | US / EU | View |
| ElevenLabs Inc. | Text-to-speech | AI-generated text | US | View |
| Deepgram Inc. | Speech-to-text | Streaming audio | US | View |
| OpenAI, L.L.C. | Backup STT (Whisper) | Audio | US | View |
| Stripe Inc. | Payment processing | Email, payment tokens (no PAN) | US / EU | View |
| Supabase Inc. | Database, auth, storage | Tenant data (all) | US (us-east-1) | View |
| Upstash Inc. | Cache and rate limiting | Counters, ephemeral state | Global edge | View |
| Vercel Inc. | Hosting and edge | HTTP traffic, logs | Global (US primary) | View |
| Functional Software, Inc. (Sentry) | Error monitoring | Filtered stack traces | US / EU | View |
| Resend Inc. | Transactional email | Email addresses, content | US | View |
Optional sub-processors (per-tenant activation)
These only process data when a Customer voluntarily connects the integration:
Update notifications
To subscribe to changes, email legal@olise.ai with subject “Subscribe Subprocessors”.
DPO contact
For GDPR rights requests, write to dpo@olise.ai.
Questions? legal@olise.ai