OLISE 2026 roadmap: real barge-in, pt-BR, SOC 2 and more

Publishing the roadmap is a commitment. We do it because we want our customers to understand where we are focused and why.

Q2 2026

Real barge-in (Twilio Media Streams + VAD). Today our interruption detection is good but not perfect: there is a small window where the customer starts talking and the AI is slow to stop. We're targeting <100ms TTS close on detected human speech.

Native Brazilian Portuguese. Voice, model, and tone tuned for Brazil. Our Florida customers have a high share of Spanish speakers, and also Brazilians. It is the natural next language.

SOC 2 Type I audit. In progress. Type II ramp set for H2.

Q3 2026

Unified inbox (mail + voice + web chat) with federated search. Consolidates what we already have.

Pro reports: ticket MTTR, automatic clustering of complaints, alerts. High-volume customers need this now.

Public API v1 for custom integrations. Today it is internal; we want to open it with proper docs.

Q4 2026

European market: EU infra, data residency, improved DPA, EUR billing.

Custom voices: for Enterprise customers who want to clone a brand-aligned receptionist voice. With explicit, signed consent.

What we won't do

• We won't build a generic web chat or "assistant for everything." B2B premium phone operator is the lane.
• We won't sell call data to train models. Contractual policy.
• We won't accept verticals outside services (no healthcare unless private clinic with consent, no regulated finance).

How you can help

If you have a use case you think fits and isn't covered, write to us. If you've been with us for six months and think something above is mis-prioritized, write too. The roadmap is a living document.