Caso · Cliente
Como a DFG parou de perder chamadas depois das 18h
Uma locadora independente da Flórida atendendo em espanhol, inglês e português sem contratar outro turno.
The challenge
DFG operates a high-end rental fleet in Tampa with a tri-lingual customer base — domestic guests, Spanish-speaking residents, and Brazilian travelers visiting Florida. Every missed call after closing hours was a missed booking, and hiring overnight staff was not viable for an independent fleet.
The solution
OLISE was deployed as the primary phone operator in less than two weeks. The assistant handles quotes, bookings, modifications and after-hours service in three languages, escalates to a human only when needed, and writes structured data straight to DFG’s CRM.
The results
Final metrics will be published 90 days after launch. Initial readings show a substantial drop in missed calls, faster average handle time, and consistent customer-satisfaction scores across all three languages.
“The team can finally focus on guests in front of them. The phone takes care of itself.”